Personalized Coaching PlansWork with Experts Who Understand and Know How to Leverage Your Software
Use an analytical approach to Autotask to improve the core engineering break/fix experience and create successful responses.
An Overview of our Program
When you are tired of Philosophy and ready for real Service Delivery Operational change then you are ready for the Advanced Global Program.
Advanced Global is the only Autotask / Datto RMM coaching Team that can bring real results.
The path to real Service Delivery Improvements starts with a Free No-Obligation PSA Configuration Evaluation. An evaluation that can only be delivered by the Advanced Global Team! Why? Because they are the only Team with the perfect balance of Strategic Thinkers leading a group of Experienced Real World MSP Techs, Service Coordinators, Service Managers, and Project Managers – in other words, the only Team of coaches that have “Been There and Done That.”
The evaluation itself will provide pages of simple changes and a video walkthrough empowering a Junior Autotask System Administrator to make the basic changes needed for their MSP. However, the evaluation goes beyond the basic and provides a clear and concise roadmap to fully leveraging the Autotask PSA software, including pointing out where and how to configure all the Automation in PSA. Not only does the evaluation point the way, but the Findings and Suggestions also provide screenshots, standard builds, and other foundational documentation. In other words, all the information needed to fully configure the Autotask software for Service Delivery Operational Optimization.
But, Advanced Global does not stop there, leaving you hanging with a Lamborghini and no Racing Education. Advanced Global is standing by to work directly with you to:
Implement the Automation changes called out in the PSA Configuration Evaluation Findings and Suggestions with a Service Delivery Foundational Improvement program
Training on how to drive the hyped-up Autotask PSA software with a Service Delivery SOP Improvement program
With Autotask fully configured, and the Service Delivery Team trained on how to leverage the software, Advanced Global is standing by with the Service Delivery Performance Improvement program that focuses on
Intake and Open Ticket management
Profitability
Tech Performance
Tech Balanced Score Card
Once the Key Performance Indicators are within Industry Norms (something else that only Advanced Global can provide, because we are the only organization that works side by side with MSPs Service Delivery Teams using the Autotask software), Advanced Global is standing by with Monthly Health Checkups, monitoring and reporting if the Service Delivery Operation is maintaining Optimization, continuously improving, or are old habits creeping back in.
It has taken 12 years to develop the Advanced Global Service Delivery Improvement programs. 9 years within very mature MSPs, and 4 years (with a 2-year overlap) working with MSPs from around the world developing and perfecting the programs. That is the width of the experience that went into developing the programs. The depth is 6 people working for a combined 43+ years independently for their respective MSPs, coming together under the Advanced Global umbrella, and then collaborating internally and with the MSP community to take their combined experience to the next level. And program development does not stop there. Advanced Global is the only Team of Service Delivery Professionals, Autotask System Administrators, and Autotask Live Report writers, working full-time to perfect their craft.
Are you ready to take your Service Delivery Operation to the next level?
Are you ready to spend, not 9 years, but the next 39 weeks Optimizing the Service Delivery Operation? An Optimization program that guarantees:
Techs will always know what to work on next
No Ticket will be left behind
Service Coordinators will always know where every open Ticket is and which ones need intervention
Customers will always know the status of their request from Cradle to Grave
Techs will be meeting Utilization and Real-Time Time Entry expectations
Profitability will be maximized
You will be free to go sell something
GUARANTEED – schedule a call now, and let the journey begin!
WHAT OTHER MSPs ARE SAYING
“You even know more about what I need than I do.”
Matt M.Acapella Technologies
“The value we received from 30 minutes of consultation was excellent and left me with a desire to work with you and your team.”
Ben ScobleLogic Plus
“We find SDB-C to be a very beneficial consultant that has“been there and done that.”
Dwight Blankenship
TeamLogic IT
“I like your nitty-gritty Service Delivery depth of knowledge and your willings to share.”
Paul ArthurTotal Care Computer Consulting
Service Coordinator / Service Manager Training:
The focus of the dual training is to teach Service Coordinators how to manage all open tickets and identify which ones need some TLC. For Service Managers, the training is how to leverage 12-14 Autotask Live Reports improving both the company, support team, and individual performances. The reports are divided into three areas:
Service Coordinator performance
Labor profitability performance
Tech performance
Monthly Health Check-Ins:
We partner with you by running the 12-14 performance reports, analyzing the reports monthly, and giving you a Service Delivery Health Check report card. The report will include trend lines so you can see where you are improving, maintaining, and drifting.
Autotask Live Report Writing Services:
We are one of the top 5 Live Report writers in the world and specialize in writing Autotask Standard Reports in Live Reports so they can be run and distributed automatically. What report would you like to have?
Autotask System Administration Services:
We are your outsourced Autotask System Administrator, not only saving you the cost and overhead of hiring someone to administer the Autotask software, but we are also up to date on the latest trends, releases, and best practices worldwide.